Villa Northcote – 4BR Luxury Family Retreat, Leura

Positive: The house was perfect for our weekend away! The property is so beautiful, the beds were comfortable and it had everything that we needed for our stay. The location was great - a short drive into Leura. We would definitely book this property again, it was a wonderful spot.

Positive: Very comfortable and beautifully decorated

Wonderfully warm mountain luxury. Positive: Well appointed, lovely kitchen, calm atmosphere. Negative: Unfortunately, for safety reasons, the wood fire wasn’t available. Disappointing but understandable.

A villa you want to keep coming back :) Positive: We had a wonderful winter retreat at the villa. The ambience and vibe are just perfect for a family bonding. Hope to make a return.

Positive: The house was beautifully decorated and the bed rooms are big and nice. The kitchen was well equiped and very large. Negative: The house itself is lovely, but unfortunately the management was very disappointing. When we checked in, we found that the downstairs bedroom window was wide open, the door next to the dining area had been left unlocked, the upstairs bedroom lamp wasn't working because the light bulb had blown, the fireplace was out of order, and the water pressure was extremely low, making it difficult to get hot water. We contacted management, and they said they would send a plumber. Later, however, we were told there was nothing wrong with the water pressure. I believe someone from management should have come to the property to experience the issue firsthand rather than simply dismissing our concerns. The standard check-in time was 4:00 pm and check-out was 10:00 am, which is already a very short stay. When I initially asked about an early check-in 3:00pm, I was told it would cost $50 per hour. I've never encountered a 4:00 pm check-in before. Because the fireplace wasn't working, management later offered us a complimentary late check-out until 12:00 pm, which we appreciated and accepted. However, the cleaners arrived at 10:50 am, well before our agreed departure time, making us feel rushed. Overall, while the property is beautiful, the poor communication, lack of attention to maintenance issues, and disorganised management meant our experience was disappointing.